Frequently Asked Questions

Everything you need to know about your Catchmaster order

How long does shipping take?

Standard domestic orders typically arrive within 3-5 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy?

We offer a 30-day return window for all unused and unopened products. Please contact our support team to initiate a return and receive a prepaid shipping label.

Are your pest control products safe for households with pets?

Many of our products are non-toxic and pesticide-free, making them safe for use around children and pets when used as directed. Please check specific product labels for detailed safety information.

Do you offer international shipping?

Currently, we only ship within the United States and Canada. We are working on expanding our logistics to serve more international customers in the near future.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. If you need to change or cancel an order, please contact us within 1 hour of placement and we will do our best to accommodate you.