Returns & Exchanges
At Catchmaster, we stand behind the quality of our pest control solutions and offer a 30-day return window for products in their original, unused condition. If you are not completely satisfied with your purchase, our team is here to ensure a smooth and efficient exchange or refund process.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Carefully pack the unused items in their original packaging, ensuring the RMA number is clearly marked on the outside of the box.
Ship the Items
Send your package to our designated returns center using a trackable shipping method to ensure safe delivery of your home protection products.
Receive Your Refund
Once our warehouse inspects and approves the returned items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing